At Cloudetta LLC, we’re committed to providing you with a quality product and shopping experience. If you’re not satisfied with your purchase, our Return and Refund Policy will protect you.

1. Return Terms
   Return Period: You may request a return within 30 days of receiving your item. Late requests will not be processed.
   Item Condition: Returned items must be in new, unused condition, with original tags and packaging.
   Non-Returnable Items: The following items are not eligible for returns once opened or used:
   Customized Items
   Special Promotional Items
2. Refund Process
   Return Request: Please contact our Customer Service team via email at devinomeara@cloudettashop.com with your order number and reason for return.
   Authorization: Our team will respond to you within 24 hours and provide a return authorization.
   Returning Items: Please return the item to the return address provided and retain the tracking number for tracking purposes.
   Refund Processing: Your refund will be processed once we receive the returned item and verify its condition. Refunds will be credited to your original payment account and typically arrive within 5-10 business days.
3. Shipping Policy
   Return Shipping: Return shipping costs for personal reasons (such as dissatisfaction, incorrect size, etc.) are the customer’s sole responsibility.
   Returns Due to Quality Issues: We will cover return shipping costs if the product is defective or the wrong item was sent.
4. Important Note: The refund amount does not include the original order shipping costs.
   Please ensure that you carefully select your products and confirm your order details when completing your order on our website to avoid unnecessary returns.

Thank you for choosing Cloudetta LLC. We value every customer’s experience and satisfaction!